FREQUENTLY ASKED QUESTIONS

Lux Lovely™ is a curated multi-brand platform that brings together trusted partner brands alongside our own collections. We offer a cohesive, elevated selection of products across categories designed to integrate seamlessly into your lifestyle.

Not always. Orders may be fulfilled by:

• Lux Lovely™ directly
  
• Brand partners
  
• Select production providers

This allows us to offer a wider, curated range while maintaining our standard of quality.

We operate across multiple fulfillment sources, items within the same order may ship separately and arrive at different times.

This is completely normal and ensures each product is delivered as efficiently as possible.

If you need to make a change, contact us as soon as possible.

Once an order has entered processing, we are unable to make modifications or cancellations.

Orders are typically:

• Processed: 1–3 business days (up to 7 during high volume)
  
• Delivered: approximately 3–10 business days after shipping

Delivery times may vary depending on the product and fulfillment source.

We currently offer standard shipping options only.

Please note: expedited shipping (if offered at checkout in the future) does not reduce processing time.

At this time, we ship within the United States only.
We are actively working toward expanding international shipping.

Yes. Once your order ships, you will receive tracking details. Orders fulfilled by multiple sources may include multiple tracking numbers.

Delays can occur due to:

• Carrier issues
  
• Weather conditions
  
• High seasonal demand
  
• Incorrect shipping information

While we work closely with carriers, some delays are outside of our control.

If your order hasn’t arrived:

1. Check your tracking information
   
2. Confirm your shipping address
   
3. Contact us for assistance

We will work with the carrier and fulfillment partner to investigate where possible

We offer a 30-day return window from the date of delivery.

Items must be meet the return eligibility criteria and be:

• Unused and unworn
  
• In original condition
  
• With tags and labels intact

Yes. Approved returns include a complimentary prepaid return label.

There are:

• No restocking fees
  
• No return shipping fees
• No label fees

Visit:
https://account.luxlovely.com

Enter the email you used during checkout. You will be sent a verification code to that email. Enter the verification code to access your account and submit a return request.

If your order included items from different fulfillment sources, each item must be returned separately using its assigned label.

We do not accept returns for:

• Opened or used personal care products
  
• Supplements or ingestible items
  
• Perishable goods
  
• Custom or made-to-order items
  
• Final sale items

Once your return is received and approved:

• Refunds are issued to your original payment method
  
• Processing time depends on your bank or card provider

Please allow up to 15 days for the transaction to be reflected by your bank or card provider.

We do not offer direct exchanges.

For the fastest experience:

1. Place a new order
   
2. Return the original item (if eligible)

Every product is selected based on:

• Quality and construction
  
• Functionality in real life
  
• Alignment with our brand standard
  

We prioritize consistency, usability, and long-term value.

We strive for accuracy, but slight variations may occur due to:

• Lighting
  
• Screen settings
  
• Production differences

Handmade and made-to-order items may vary slightly.

Yes. All of our products, including our fragrances and designer products are, 100% authentic. We work only with trusted brand partners and vetted suppliers who meet our quality and production standards.

If the item is eligible for a return please initiate a return for the item: https://account.luxlovely.com.

If the item is non-returnable, contact us within 24 hours of delivery.

Please Include:

• Order number
• Clear photos of the damage to the item
  
• Photos of any damages to packaging
  

We will review and resolve the issue promptly.

No. You can check out as a guest.

However, using your email allows you to:

• Track orders
  
• Manage returns
  
• Access your account easily

If you have purchased an item from us, the email you entered during checkout gives you access to your account. No password is needed.

You will be emailed a verification code. When prompted enter the verification code and you will gain access to manage your items.

Use the link: https://account.luxlovely.com

We accept all major payment methods available through Shopify’s secure checkout.

Yes. All transactions are processed through secure, encrypted systems. We do not store sensitive payment details directly.

We collect and use your information to:

• Process orders
  
• Provide customer support
  

Your information is handled in accordance with our Privacy Policy.

We may share information with:

• Payment processors
  
• Shipping and Service providers
  

Only as necessary to fulfill your order and operate our services.

By placing an order, you agree to our Terms of Service, including policies related to:

• Fulfillment
  
• Returns
  
• Product use
  
• Liability

For any questions or support, please contact us via the email.